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X-WR-CALDESC:Events for Veterinary Management Council Of CT
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DTSTART;TZID=America/New_York:20260909T080000
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UID:4156-1788940800-1788955200@vmcc-ct.org
SUMMARY:HR101
DESCRIPTION:Join us for our September meeting featuring:\n\n\n\nAnthony LaPolla\n\n\n\n\nPresident & CEO\nEmpower Business Strategies\n\n\n\n\nAnthony LaPolla is the Founder and CEO of Empower Business Strategies\, a national HR advisory firm specializing in veterinary healthcare while also supporting organizations across dental\, healthcare\, and other service-based industries. With more than 20 years of experience in strategic human resources\, organizational leadership\, and mergers and acquisitions\, Anthony serves as a Fractional Chief Human Resources Officer\, partnering with business owners and executive teams to provide executive-level HR leadership that drives growth\, strengthens culture\, and aligns people strategy with business objectives. \nA recognized advisor within the veterinary profession\, Anthony works with privately owned practices\, specialty and emergency hospitals\, and multi-site organizations across the United States. His expertise includes executive coaching\, compensation strategy\, talent acquisition\, organizational design\, compliance\, payroll and HR technology\, and post-acquisition integration. By becoming an embedded member of each leadership team\, he helps organizations navigate growth\, solve complex workforce challenges\, and build scalable HR infrastructures that support long-term success. \nAnthony is passionate about changing the way organizations view Human Resources. He believes HR should be a strategic driver of business performance-not simply a compliance function. Through executive advising\, speaking engagements\, and industry thought leadership\, he continues to champion a modern\, embedded approach to HR that empowers leaders\, strengthens organizations\, and creates workplaces where both people and businesses thrive. \n\n\n  \nTopics:\nHR 101: Essentials Every Practice Manager Should Know\nHandbooks 101: Essentials for Connecticut Veterinary Practices\n  \nThank you to our Sponsors
URL:https://vmcc-ct.org/events/hr101/
LOCATION:Anthony’s Ocean View\, 450 Lighthouse Road\, New Haven\, 06512\, United States
CATEGORIES:Continuing Education,Networking
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DTSTART;TZID=America/New_York:20261104T080000
DTEND;TZID=America/New_York:20261104T150000
DTSTAMP:20260827T140909Z
CREATED:20260827T134536Z
LAST-MODIFIED:20260827T140909Z
UID:4247-1793779200-1793804400@vmcc-ct.org
SUMMARY:Adam Christman\, DVM\, MBA
DESCRIPTION:Adam Christman\, DVM\, MBA\nInternational Speaker\, Content Creator & Media Expert\n\nWebsite: www.dradamchristman.com\nE-mail:  achristman@mjhlifesciences.com\ndocchico@gmail.com \nSocial Media:\nInstagram: adam_christman\nTik Tok: @dr.adamchristman\nFacebook: Adam Christman\nLinkedIn: Adam Christman \n  \nAdam Christman\, DVM\, MBA\, is the chief veterinary officer for dvm360® — an MJH Life Sciences® company — who oversees content strategy and development and is the brand voice and personality for dvm360®’s multimedia channels. As a charismatic leader\, he brings wit\, humor\, and authenticity to animal health care as the host of a new web-based talk show\, dvm360 Live!™\, The Vet Blast Podcast\, continuing education webinars\, and live media broadcasts. Christman also has been in private practice and shelter medicine for 18 years and is currently a member and treasurer of the New Jersey Veterinary Medical Association. He received his DVM degree from Iowa State University’s College of Veterinary Medicine in Ames\, Iowa\, and his MBA from Aspen University in Denver\, Colorado. \nChristman is a national thought leader\, speaker\, and author on practice management\, social media\, and rehabilitation\, and coauthored\, “Honey\, Have You Squeezed the Dachshund? A Pet Owner’s Guide for Owners Who Are Terrified of IVDD”—a book on dogs with disabilities. He has been featured in multiple publications and appeared on various multimedia shows throughout the United States\, sharing his expertise and passion on all things veterinary medicine. \nAs an avid social media influencer for animal health care\, he has over 800\,000 followers on TikTok and 53\,000 followers on Instagram. He loves to engage with fellow pet parents and veterinary professionals across social media. Christman is an advocate of Pride VMC and Pawsibilities. He is also the proud dog dad to 4 dachshunds and believes no one should be deprived of the incredible human-animal bond. \nTopics and itinerary: \n9am– \nAdvancing the Client Experience: The 10-Secret Hack Guide to Service SuccYASSS! \nProgram Description:\nJoin us for a fun\, lively and insightful journey into the world of customer service like you’ve never seen before! In this 60-minute session\, we will unveil the 10 ingenious hacks that turn everyday interactions into delightful “wow” moments for your clients. Get ready to transform your team’s approach to service and elevate your veterinary practice’s client experience game to a whole new level! Take them from saying no to YAS! \nLearning Objectives:\nBy the end of this session\, participants will be able to: \n\nDifferentiate between average and exceptional client service touchpoints in veterinary practice.\nImplement 10 client service “hacks” to enhance client satisfaction and loyalty.\nDevelop proactive strategies to anticipate client needs and resolve concerns efficiently.\nIncorporate empathy\, personalization\, and consistency into client interactions.\nMeasure the impact of enhanced service delivery on client retention and practice growth.\n\n10am– \nBuilding a Winning Culture (Keynote\, PSI Conference\, 2025) \nProgram Description: This isn’t your average talk. This high-impact keynote challenges leaders to stop blaming disengagement and start owning the environment they create. In a profession strained by burnout\, staffing shortages\, and emotional fatigue\, this session reframes culture as the single most powerful driver of performance\, retention\, and trust. Attendees will learn how to move from transactional workplaces to purpose-driven teams where people choose to give more because they feel valued\, supported\, and seen. Through real-world insights and practical strategies\, this keynote breaks down how flexibility\, psychological safety\, and connection fuel teams that don’t just show up. They in fact\, step up. This isn’t about asking people to do more; it’s about building a culture so strong they want to. \nLearning Objectives:\nBy the end of this session\, participants will be able to: \n\nIdentify how workplace culture drives performance\, retention\, and trust in veterinary teams.\nDistinguish transactional workplaces from purpose-driven\, people-first teams.\nApply strategies built on flexibility\, psychological safety\, and connection to strengthen engagement.\nDevelop an actionable plan to shift team culture so people choose to give more.\n\n11am– \nLaughter IS The Best Medicine in the Veterinary Profession! \nTrack: Wellness \nProgram Description:  Be prepared to laugh\, friends! How can you laugh in vet med when things can be so serious?  Of course there is a time and place for everything but learn the science behind laughing. Learn great tips and tricks to make your huddles\, meetings and interactions with your staff fun memorable ones.  We then will discuss the importance of changing your mindset to change your behavior.  Attendees may not be sitting in their seats! Get ready for some fun! \nObjectives: \n\nTo learn the latest research on laughter\nKnow why laughing is important to veterinary mental health\nAppreciate breathing exercises and meditation\nEngage in hospital meeting conversations to make them more fun\nChange the mindset behavior to better an individual’s work experience\nKnow the importance of movement for mental and physical health\n\n12pm-1pm Lunch break \n1pm- 2 hour includes workshop \nBe Our Guest!  Implementing the Magic of Customer Service into Practice! (Keynote\, Canbe 1 hour\, 2 hour workshop or 5 hour in clinic workshop) \nTrack: Practice Management Workshop (one hour or two hours. Can be a workshop) \nProgram Description: Be our guest! Be our guest!  Put vet service to the test! Learn how Disney consistently meets and exceeds guest expectations and how this translates over into every veterinary practice. Learn from the Disney fanatic who did his MBA research in the Disney experience.  This session is fun\, interactive with plenty of action items that you will easily be able to implement into practice tomorrow.  Laugh\, learn and have fun.  And yes\, you will be earning your Mickey ears! \nObjectives: \n\nAscertain exceptional customer service\, the disney way\nComprehend the 4 key pillars of Disney’s strategy for success model\nIdentify crossover similarities between both service industries\nUnderstand the 4 key elements to the customer compass\nImplement changes in practice to make internal and external customer service consistently spectacular
URL:https://vmcc-ct.org/events/adam-christman-dvm-mba/
LOCATION:Bill Millers Castle\, 834 E Main St\, Branford\, CT\, 06405\, United States
CATEGORIES:Continuing Education,Networking
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