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DTSTART;TZID=America/New_York:20240918T080000
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CREATED:20240214T153545Z
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UID:2602-1726646400-1726671600@vmcc-ct.org
SUMMARY:Wendy S Myers
DESCRIPTION:Agenda for the day:\nManagement Sessions: 9 a.m. to Noon \n9:00 to 9:50 a.m. Survival Tips When You’re Short-Staffed \nYour hospital is short-staffed\, and most of us don’t believe it will get better soon. A study found 35% of veterinarians and technicians will quit in the next 3 to 5 years\, along with 27% of client service representatives. You need solutions to reduce job stress and increase productivity. What you’ll learn: \n\nGet 10 efficiency tips you can implement right now\nAsk\, “Why do we do it this way?” to identify and eliminate duplicate tasks\nStreamline processes\, cutting minutes that add up to hours\nUse technology to reduce time-sucking tasks\nSet blocks of time to efficiently complete administrative duties\n\n  \n10:00 to 10:50 a.m. How to Drive In-Clinic Pharmacy Sales \nYour team spends three hours a day processing prescription requests from third-party online pharmacies. The task robs revenue from your practice and puts stress on your overworked and short-staffed team. Up to 30% of hospital revenue comes from your pharmacy. Your staff needs to lead clients to buy medications from you. Find out how to do it. \n\nThe #1 pharmacy mistake that costs you thousands\nSet up refill reminders for preventive compliance and recurring revenue\nUse instant rebates and online store offers to beat outside pharmacies’ prices\nDrive pharmacy income with a combination of in-clinic sales\, curbside pickups\, and online store\n\n  \n11:00 a.m. to 12:00 p.m. Overcoming the “I Can’t Afford It” Objection \nBefore conversations even start\, 58% of veterinarians anticipate client objections to treatments. Why are we so terrified to talk about money? Every employee must talk to clients about money\, from presenting treatment plans to explaining fees to phone shoppers. Get training on how to confidently talk about money (without feeling guilty). What you’ll learn: \n\nHow to explain diagnoses and treatments that increase client understanding\nProject confidence through your body language and teaching tools\nScripts to talk about the cost of care\nHow to ask for signed consents for treatments and emergencies\nWays to respond when clients can’t afford care\n\n  \n1:00 to 3:00 p.m: Client Service Representative Sessions: . \n  \n  \n1:00 to 1:50 p.m. Everything You Need to Know About Scheduling \nYour schedule is a hot mess. Doctors are double booked\, clients can’t get appointments right away\, and you’re turning away new clients. It’s causing you stress and costing you lost business. What you’ll learn: \n\nWhen to send reminders and what reminders and confirmations should say\nScheduling guidelines for doctor and technician appointments\nOrganize appointments for efficient exam flow\nHow to see sick patients the same day\n\n  \n2:00 to 3:00 p.m. What to Say When Clients Challenge You \nYou’re short-staffed. You’re overbooked. Clients are jerks. Let’s save your sanity. Learn how to respond to these challenging clients: \n\nWhen clients turn into bullies and verbally abuse staff\nWhen clients arrive late for appointments and wreck your schedule\nWhen clients demand appointments\, but your schedule is full\nWhen clients argue about drug-monitoring tests for medication refills\n\n  \nMeet your consultant: \nBest known as the “Queen of Scripts\,” Wendy S. Myers\, CVJ\, has taught communication and client service skills for more than two decades. As founder of Communication Solutions for Veterinarians\, she teaches practical skills through online courses\, onsite consulting\, and conferences. Wendy was a partner in an AAHA-accredited specialty and emergency practice for 5 years. She’s authored 6 books and a column for Veterinary Practice News magazine for 11 years. Wendy is a RACE CE provider. Learn about her online courses and community at CsvetsCourses.com. \nContact: Wendy S. Myers\, CVJ\, President\, Communication Solutions for Veterinarians Inc.\, wmyers@csvets.com; CsvetsCourses.com; Facebook.com/csvets; YouTube.com/csvets \n  \nCourses are approved for 3 hours of RACE CE credit. CE certificates will be emailed post-event. Attendees will scan a QR code to download lecture notes.  Courses are approved for 2 hours of RACE CE credit. CE certificates will be emailed post-event. \nThank you to our sponsors
URL:https://vmcc-ct.org/events/september_2024/
LOCATION:Indian Hill Country Club\, 11 Golf Street\, Newington\, CT\, 06111\, United States
CATEGORIES:Continuing Education,Networking
ATTACH;FMTTYPE=image/jpeg:https://vmcc-ct.org/wp-content/uploads/2024/02/Wendy-Myers.jpg
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