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DTSTART;TZID=America/New_York:20250514T080000
DTEND;TZID=America/New_York:20250514T120000
DTSTAMP:20260427T110528
CREATED:20250212T153347Z
LAST-MODIFIED:20250422T210857Z
UID:3328-1747209600-1747224000@vmcc-ct.org
SUMMARY:Kellie Ollah
DESCRIPTION:Please join us for our\nSpring Meeting\n  \nTopics\nTrue Stories in Veterinary Practice: This session will discuss common (and hopefully some not so common) scenarios that come up in veterinary practice.  We will talk through the different ways to address each scenario and share ideas from our own practices that work.  Topics include client complaints\, staff issues\, and ethical conundrum\nWorkplace Culture: Go from Surviving to Thriving: If you are unsure about what behaviors and/or actions constitute a hostile work environment\, or have employees complaining about a supervisor’s behavior\, or your management radar tells you that there are other employee activities/undercurrents that could result in a liability for the practice\, then you should be proactively managing the risks associated with workplace harassment and discrimination to include providing harassment/discrimination prevention training to all employees.  Now is the time to better understand the laws and requirements in order to get sharp-eyed in spotting and stamping out potential harassment and discrimination before it clouds the workplace.\nSuccessfully Managing Conflict in Your Veterinary Practice: The reality is\, you probably spend all day long with your co-workers\, almost every single day of the week—and so\, it isn’t reasonable to expect that no conflict will ever exist at your practice. It is reasonable\, though\, as well as desirable\, to create a healthy working environment\, one where conflicts that arise are managed in a functional way\, a way that allows your practice to flourish. Plus\, from a practical standpoint\, if you’re in a supervisory position\, managing conflict is simply part of your job\nFeaturing: Kellie Ollah\nBio to Come!\n  \n  \nThank you to our Sponsors!\n       
URL:https://vmcc-ct.org/events/spring2025/
LOCATION:Waters Edge Resort and Spa\, 1525 Boston Post Road\, Westbrook\, CT\, 06498\, United States
CATEGORIES:Continuing Education,Networking
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DTSTART;TZID=America/New_York:20250212T080000
DTEND;TZID=America/New_York:20250212T120000
DTSTAMP:20260427T110528
CREATED:20250102T154505Z
LAST-MODIFIED:20250113T154742Z
UID:3193-1739347200-1739361600@vmcc-ct.org
SUMMARY:Monica Perry-Dixon
DESCRIPTION:VMCC Winter Meeting\nFeaturing Monica Dixon-Perry\nof Berry Dunn\n(formerly known as Burzenski and Co)\n  \nTopics of the day!\nRekindling the Spark: Igniting Passion in Veterinary Professionals Amidst Ongoing Challenges\n \nWhat in the World is Happening?!?! Tackling Employee Recruiting and Retention \nMaking Data Work for You: Increasing Veterinary Hospital Revenue by Tracking Key Metrics\n \n  \n \nAs a Senior Manager in BerryDunn’s Outsourced Accounting Practice Group\, Monica brings a wealth of knowledge in guiding veterinary practices to enhance their operations\, optimize processes\, and strengthen their community impact. With nearly four decades in the veterinary field\, Monica offers a unique perspective\, balancing empathy and insight to address the needs of her clients. She collaborates closely with stakeholders to develop tailored strategies that leverage available resources while staying at the forefront of industry trends and best practices.  \nMonica’s expertise includes advising veterinary practices of all scales on strategies to achieve sustainable growth\, improve organizational culture\, and enhance operational performance. She is recognized for her ability to foster unity\, address complex challenges\, and navigate the evolving landscape of veterinary care to support practice owners and leaders in fulfilling their strategic vision. \nMonica’s career journey has spanned diverse roles in veterinary leadership\, from overseeing a multi-doctor hospital to serving as Vice President of Strategic Partnerships at Mission Veterinary Partners. Monica is a frequent speaker on the global veterinary speaking circuit and is available for speaking engagements.
URL:https://vmcc-ct.org/events/monica-perry-dixon/
LOCATION:Testa’s\, 26 South Center Street\, Southington\, CT\, 06489
CATEGORIES:Continuing Education,Networking
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DTSTART;TZID=America/New_York:20241113T080000
DTEND;TZID=America/New_York:20241113T160000
DTSTAMP:20260427T110528
CREATED:20240214T153727Z
LAST-MODIFIED:20241112T152322Z
UID:2606-1731484800-1731513600@vmcc-ct.org
SUMMARY:Dr. Andy Roark
DESCRIPTION:Veterinary Management Council of CT\nAnnual Meeting\nWednesday November 13\, 2024\n9AM-3PM\nHappy Hour and Comic Relief after the\npresentation– See below\nComix Roadhouse @ Mohegan Sun\n1 Mohegan Sun Blvd\nUncasville CT 06382\n\nJoin us as Dr. Andy Roark spends the day with us to discuss:\nDriving Change in Your Veterinary Practice from 9-10 am\nTeam Buy-in Survival Guide (workshop style) from 10-12 pm\nPersuasion in Practice: Changing Behaviors in Practice (workshop style) from\n1-3 pm\n  \nFree to all current VMCC members\nNon-members $125\n\nDr. Andy Roark is a practicing veterinarian in Greenville SC and the founder of the Uncharted Veterinary Conference. He has received the NAVC Practice Management Speaker of the Year Award three times\, the WVC Practice Management Educator of the Year Award\, the Outstanding Young Alumni Award from the University of Florida’s College of Veterinary Medicine\, and the Veterinarian of the\nYear Award from the South Carolina Association of Veterinarians. \nThank you to our Silver Tier Sponsor\n  \n\n\n\n\nComedy Networking Event!\nFollowing the meeting\n\n\n\n\n\n\n\n\nNeed to relax and have more fun after the event? Join us for a Networking Comedy Event. This will be a separate event at the same location of the meeting. This event is at no additional charge for attendee’s. Comedy show will follow our meeting.\n\n\n\n\n\n\n\n \n\n\n\n\nAKA “The Rice and Bean Joker\,” DARREN RIVERA has been entertaining audiences for more than a decade whether it’s been colleges and universities or comedy clubs all across the United States. He has won WCCC Last Local Comic Standing\, runner-up in Funniest Comic in New England. He has opened for Jo Koy\, Aisha Tyler and Gilbert Gottfried. He’s originally from the Bronx\, spent his adolescence in Bucks County\, PA\, and started his comedy career in Hartford\, CT. \n\n\n\n\n\n\n\n\nComedy event is at no additional charge for attendees. Two drink tickets will be provided and cash bar after that\nSign up quickly! \nComedy Event Sponsored by:
URL:https://vmcc-ct.org/events/dr-andy-roark/
LOCATION:Mohegan Sun\, 1 Mohegan Sun Boulevard\, Uncasville\, CT\, 06382\, United States
CATEGORIES:Continuing Education,Networking
ATTACH;FMTTYPE=image/png:https://vmcc-ct.org/wp-content/uploads/2021/09/Andy.png
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240918T080000
DTEND;TZID=America/New_York:20240918T150000
DTSTAMP:20260427T110528
CREATED:20240214T153545Z
LAST-MODIFIED:20240912T144902Z
UID:2602-1726646400-1726671600@vmcc-ct.org
SUMMARY:Wendy S Myers
DESCRIPTION:Agenda for the day:\nManagement Sessions: 9 a.m. to Noon \n9:00 to 9:50 a.m. Survival Tips When You’re Short-Staffed \nYour hospital is short-staffed\, and most of us don’t believe it will get better soon. A study found 35% of veterinarians and technicians will quit in the next 3 to 5 years\, along with 27% of client service representatives. You need solutions to reduce job stress and increase productivity. What you’ll learn: \n\nGet 10 efficiency tips you can implement right now\nAsk\, “Why do we do it this way?” to identify and eliminate duplicate tasks\nStreamline processes\, cutting minutes that add up to hours\nUse technology to reduce time-sucking tasks\nSet blocks of time to efficiently complete administrative duties\n\n  \n10:00 to 10:50 a.m. How to Drive In-Clinic Pharmacy Sales \nYour team spends three hours a day processing prescription requests from third-party online pharmacies. The task robs revenue from your practice and puts stress on your overworked and short-staffed team. Up to 30% of hospital revenue comes from your pharmacy. Your staff needs to lead clients to buy medications from you. Find out how to do it. \n\nThe #1 pharmacy mistake that costs you thousands\nSet up refill reminders for preventive compliance and recurring revenue\nUse instant rebates and online store offers to beat outside pharmacies’ prices\nDrive pharmacy income with a combination of in-clinic sales\, curbside pickups\, and online store\n\n  \n11:00 a.m. to 12:00 p.m. Overcoming the “I Can’t Afford It” Objection \nBefore conversations even start\, 58% of veterinarians anticipate client objections to treatments. Why are we so terrified to talk about money? Every employee must talk to clients about money\, from presenting treatment plans to explaining fees to phone shoppers. Get training on how to confidently talk about money (without feeling guilty). What you’ll learn: \n\nHow to explain diagnoses and treatments that increase client understanding\nProject confidence through your body language and teaching tools\nScripts to talk about the cost of care\nHow to ask for signed consents for treatments and emergencies\nWays to respond when clients can’t afford care\n\n  \n1:00 to 3:00 p.m: Client Service Representative Sessions: . \n  \n  \n1:00 to 1:50 p.m. Everything You Need to Know About Scheduling \nYour schedule is a hot mess. Doctors are double booked\, clients can’t get appointments right away\, and you’re turning away new clients. It’s causing you stress and costing you lost business. What you’ll learn: \n\nWhen to send reminders and what reminders and confirmations should say\nScheduling guidelines for doctor and technician appointments\nOrganize appointments for efficient exam flow\nHow to see sick patients the same day\n\n  \n2:00 to 3:00 p.m. What to Say When Clients Challenge You \nYou’re short-staffed. You’re overbooked. Clients are jerks. Let’s save your sanity. Learn how to respond to these challenging clients: \n\nWhen clients turn into bullies and verbally abuse staff\nWhen clients arrive late for appointments and wreck your schedule\nWhen clients demand appointments\, but your schedule is full\nWhen clients argue about drug-monitoring tests for medication refills\n\n  \nMeet your consultant: \nBest known as the “Queen of Scripts\,” Wendy S. Myers\, CVJ\, has taught communication and client service skills for more than two decades. As founder of Communication Solutions for Veterinarians\, she teaches practical skills through online courses\, onsite consulting\, and conferences. Wendy was a partner in an AAHA-accredited specialty and emergency practice for 5 years. She’s authored 6 books and a column for Veterinary Practice News magazine for 11 years. Wendy is a RACE CE provider. Learn about her online courses and community at CsvetsCourses.com. \nContact: Wendy S. Myers\, CVJ\, President\, Communication Solutions for Veterinarians Inc.\, wmyers@csvets.com; CsvetsCourses.com; Facebook.com/csvets; YouTube.com/csvets \n  \nCourses are approved for 3 hours of RACE CE credit. CE certificates will be emailed post-event. Attendees will scan a QR code to download lecture notes.  Courses are approved for 2 hours of RACE CE credit. CE certificates will be emailed post-event. \nThank you to our sponsors
URL:https://vmcc-ct.org/events/september_2024/
LOCATION:Indian Hill Country Club\, 11 Golf Street\, Newington\, CT\, 06111\, United States
CATEGORIES:Continuing Education,Networking
ATTACH;FMTTYPE=image/jpeg:https://vmcc-ct.org/wp-content/uploads/2024/02/Wendy-Myers.jpg
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DTSTART;TZID=America/New_York:20240515T080000
DTEND;TZID=America/New_York:20240515T120000
DTSTAMP:20260427T110528
CREATED:20240214T153326Z
LAST-MODIFIED:20240412T141125Z
UID:2597-1715760000-1715774400@vmcc-ct.org
SUMMARY:Amy Newfield  CVT
DESCRIPTION:VMCC SPRING MEETING\nPresented by Amy Newfield\, CVT\nAuthor of “Oops\, My Team is Toxic” and “Oops\, I Became a Manager”\n \nTopics for the day:\nTurning Negativity Around \nPreventing Burnout \n Due to limited seating and anticipated turnout\, at this time RSVP is only open to current 2024 members. We will open up individual tickets sales on March 15th 2024
URL:https://vmcc-ct.org/events/amy-newfield-cvt/
LOCATION:Waters Edge Resort and Spa\, 1525 Boston Post Road\, Westbrook\, CT\, 06498\, United States
CATEGORIES:Continuing Education,Networking
ATTACH;FMTTYPE=image/jpeg:https://vmcc-ct.org/wp-content/uploads/2023/06/Amy-Newfield-scaled.jpg
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DTSTART;TZID=America/New_York:20240424T080000
DTEND;TZID=America/New_York:20240424T163000
DTSTAMP:20260427T110528
CREATED:20240222T144019Z
LAST-MODIFIED:20240222T144419Z
UID:2634-1713945600-1713976200@vmcc-ct.org
SUMMARY:2024 CVMA Spring Meeting
DESCRIPTION:  \n\nThe Connecticut Veterinary Medical Association\nis pleased to welcome\nWailani Sung\, MS\, PhD\, DVM\, DACVB \nWednesday\, April 24th for a full day of CE Programming.\n  \nSpecial Evening Event for CVMA Members Only\n Cocktails & CE with Dr. Sung\nTuesday\, April 23rd\, 6:30-8:00 pm\n\n  \nWith special thanks to our generous partners \n  \nPlatinum Sponsor \n \n  \nGold Sponsors \n  \n       \n  \n  \n  \n  \nPricing \n\n\n\n\nProgram\nMember/ Technician\nNon-Member/ Technician\nHonor Roll Member\nStudent\n\n\nTues\, April 23 – Cocktails & CE\n$50\nN/A\n$50\nN/A\n\n\nWed\, April 24 – Spring Meeting\n$250\n$350\n$190\n$190\n\n\nWed\, May 8 – Behavioral Pharmacology Webinar\n$20\n$30 after 4/24\n$20\n$30 after 4/24\n$20\n$30 after 4/24\n$20\n$30 after 4/24\n\n\n\n\n  \nREGISTER NOW\nCVMA Members\, please sign into your CVMA account to receive member pricing and information about member program benefits.   \n  \nWednesday\, April 24: Schedule for the Day \n8:00 am – 8:30 am  Breakfast  \n8:30 am – 9:30 am   How do I treat Behavioral Problems in General Practice? \n9:30 am – 9:45 am  Morning Refreshments  \n9:45 am – 10:45 am  Red Flag Puppies & Kittens: Identifying Early Behavior Problems  \n10:45 am – 11:45 am  Case Study Review (interactive) \n11:45 am – 1:00 pm Lunch  \n1:00 pm – 2:00 pm  Defiant Teens: How to Help Clients Manage Adolescent Dogs  \n2:00 pm – 3:00 pm  Behavioral and Health Considerations in Our Aging Pets \n3:00 pm – 3:15 pm: Afternoon Refreshments  \n3:15 pm – 4:15 pm:  Pre-submitted Q & As \n  \nSession Details \nHow do I treat Behavioral Problems in General Practice? \nAttendees will learn about the most common behavior problems presented to the general practitioner. They will learn how to manage and treat dogs and cats exhibiting fear\, aggression or anxiety. We will review how to address inappropriate elimination behavior in cats. We will review behavior modification techniques and the use of psychopharmacology for these specific behavior problems. \n  \n  \nRed Flag Puppies & Kittens: Identifying Early Behavior Problems \nWe will review why socialization is important for kittens and puppies and how pet parents can socialize their pets. We will also discuss how to recognize puppies and kittens that show early signs of behavioral problems. Unfortunately\, puppies and kittens displaying behavioral issues at this age will not grow out of it. We will also review recommendations to provide to pet parents with puppies/kittens with behavioral disorders. \n  \nCase Study Review  \nWe will review a case study on canine aggression\, feline aggression and canine anxiety. We will review how to take a behavioral history. What are the crucial questions to ask the pet parent? We will also review how to make a diagnosis and prognosis. We will discuss how to develop a treatment plan. We will also discuss how to select psychoactive medications. \n  \nDefiant Teens: How to Help Clients Manage Adolescent Dogs \nThe majority of veterinarians know that socialization for puppies is crucial in the development of a behaviorally well adjusted adult dog. What happens after socialization? What are potential behavioral issues that adolescent/teenaged dogs may encounter? We will discuss recommendations that will help our pet parents manage and retain these dogs through their teenager period. \n  \nBehavioral and Health Considerations in Our Aging Pets \nAttendees will learn to recognize the signs of pain\, normal aging and cognitive dysfunction in senior dogs and cats. We will review the current treatment recommendations to address cognitive dysfunction and other conditions that affect senior dogs and cats. \n  \nAsk Dr. Sung: Answers to YOUR questions  \nAttendees have an opportunity to submit questions that will be answered. Expected topics that will be covered include aggression and anxiety disorders in dogs and cats. \n  \nCocktails & CE with Dr. Wailani Sung  \nImproving the Patient Experience During Veterinary Visits  \nTuesday\, April 23\, 6:30-8pm  \nThe Inn at Middletown \n1 CE Credit \nCash bar and hors d’oeuvres will be available 6:30-7:00 pm. Dr. Sung will present a one hour program 7:00-8:00 pm. \nRegistration is limited! This event is only open to CVMA members\, who are invited to bring one (1) member of their team.* \nTickets are $50 per pair \n*Please inquire at info@ctvet.org about purchasing tickets for additional team members. \n  \nPsychopharmacology for General Practitioners A Webinar with Dr. Wailani Sung  \nWednesday\, May 8th \n6:30 pm – 8:30pm  \nIn this 2-hour webinar\, Dr. Sung will take a deeper dive into the medications prescribed to treat behavioral disorders. She will review the FDA approved medications and human generic medications used to treat behavioral disorders in dogs and cats; and will go through the process of drug selection for a patient with a behavioral disorder. \nRegister today with the Spring Meeting to receive promotional pricing of $20. \n  \n  \nWailani Sung\, MS\, PhD\, DVM\, DACVB \n \nDr. Wailani Sung obtained her Master’s degree\, Doctorate in Psychology\, and Doctorate in Veterinary Medicine from The University of Georgia College of Veterinary Medicine. She achieved hen board certification in veterinary behavioral medicine. Dr. Sung provides behavior consultations for privately owned pets and also oversees the shelter behavior program at the San Francisco SPCA. \nDr. Sung is a co-author of the book\, “From Fearful to Fear Free”\, in which she collaborated with Dr. Marty Becker\, veterinary colleague Dr. Lisa Radosta\, and renowned trainer Mikkel Becker. Dr. Sung also co-authored a chapter in “Decoding your Cat”. Dr. Sung has been a contributor to the websites PetCoach and PetMD. Dr. Sung has written chapters for the following veterinary textbooks: Behavior of Exotic Pets; Blackwell’s Five-Minute Veterinary Consult Clinical Companion: Canine and Feline Behavior\, 2nd Edition; Blackwell’s Five-Minute Veterinary Consult: Canine and Feline: 7th edition; Animal Behavior for Shelter Veterinarians and Staff\, 2nd edition; Clinical Handbook of Feline Behavior Medicine. Dr. Sung was interviewed on the documentary\, Cat Tales by NOVA: https://www.pbs.org/wgbh/nova/video/cat-tales/ and on the Netflix documentary\, Inside the Mind of a Cat. \n 
URL:https://vmcc-ct.org/events/2024-cvma-spring-meeting/
LOCATION:CT
CATEGORIES:Continuing Education,Networking
ORGANIZER;CN="Connecticut Veterinary Medical Association":MAILTO:info@ctvet.org
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20240214T080000
DTEND;TZID=America/New_York:20240214T120000
DTSTAMP:20260427T110528
CREATED:20240115T191259Z
LAST-MODIFIED:20240208T175515Z
UID:2479-1707897600-1707912000@vmcc-ct.org
SUMMARY:Veterinary Leadership through Fresh Eyes: A social worker's approach to veterinary management
DESCRIPTION:Winter Meeting\nWednesday February 14\, 2024\nVeterinary Leadership- Veterinary through Fresh Eyes\,  A social worker’s approach to veterinary management \nTopics for the day:\n\nUnreasonable Hospitality – How do we rise above normal service and turn our baseline transactions into meaningful human connection? One size fits one client care provides us the opportunity to make a difference for our clients and our teams\, and in order to do this\, we must take what we do\, not ourselves\, seriously.   \nHiring in the New Reality – Gone are the days of hiring managers having the upper hand in the interview process. Good candidates are few and far between. We need to stop stalling the hiring process\, developing creative approaches to aligning your hiring team\, and thinking outside the box for your next hire.  \nIt’s Okay to Cry – We know that veterinary medicine is not an easy field to get started in. It is important that we support our newest team members\, who enter our field with high hopes and sometimes unrealistic expectations. This presentation talks about empathy in a relatable way for veterinary leaders\, helping us find a better approach than the standard of telling people to “toughen up.”  \nPresenter Anthony Pierlioni \nIn the fast-paced and ever-changing\, modern world\, veterinary medicine has fallen behind in several key areas. Our leaders need to find creative ways to build and support our teams\, taking proactive approaches to growing and attracting talent. There is much hope\, plenty of room\, and considerable need for forward thinking professionals to abandon the status quo and begin doing what makes sense. The morning topics : Unreasonable Hospitality\, Hiring in the New Reality and It’s Okay to Cry will weave together a new outlook.  Anthony is the Manger\, Training & Facilitation for the world’s largest veterinary organization. He joined the learning and development part of the field after years of management experience in hybrid\, GP and specialty hospitals. \nAnthony also has years of management experience in the field of social work\, which has proven quite useful in the veterinary field. In 2023\, Anthony’s book\, Veterinary Leadership through Fresh Eyes\, A Social Worker’s Approach to Veterinary Management\, was published. It details his transition to the veterinary profession after years of experience in leadership roles in social work and the NCAA. \nAnthony’s passion is animals – particularly turtles. For years\, he worked with the veterinary community during his part in developing and helping operate the Turtle Room\, a non-profit organization that works to educate the public on the plight of turtles and tortoises\, and also to preserve and conserve them. \n  \nNetworking and Breakfast begins 8:15am Program 9:00am – 12:00pm \nRSVP by 02/09/24 \nMembership is open to those involved in the management of your veterinary practice whether they involve human resources\, inventory\, or financials (owners\, practice and office managers\, technicians with management responsibilities \nAnthony will have his books available at the meeting for purchasing and signing.
URL:https://vmcc-ct.org/events/fresh-eyes/
LOCATION:Testa’s\, 26 South Center Street\, Southington\, CT\, 06489
ATTACH;FMTTYPE=image/jpeg:https://vmcc-ct.org/wp-content/uploads/2024/01/Anthony-Pierlioni.jpg
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