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DTSTART;TZID=America/New_York:20251112T083000
DTEND;TZID=America/New_York:20251112T083000
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UID:3305-1762936200-1762936200@vmcc-ct.org
SUMMARY:You Say More Than You Think- Janine Driver
DESCRIPTION:VMCC ANNUAL MEETING\n\n \n\nFEATURING:\n \nJanine Driver is the CEO of the Body Language Institute\, the NY Times Best-Selling author of YOU SAY MORE THAN YOU THINK and top business-seller YOU CAN’T LIE TO ME\, an international trainer\, an award-winning keynote speaker\, and a retired ATF Investigator. \nJanine spent over 16 years as a federal law enforcement officer within the Department of Justice and now shares her cunning people-reading skills and verbal judo with thousands who work in the field of executive leadership\, law enforcement \, finance\, law\, human resources and sales; as well as the ATF\, FBI\, CIA\, and DIA. \nJanine has been ranked #1 in the “Inspiration” category in the World’s Top 30 Body Language Professionals and has been named one of the top twenty educational trendsetters in the meetings industry by Meetings Today magazine. Janine is a popular media guest on NBC’s TODAY Show\, Live with Kelly and Mark\, Court TV\, CNN Morning Show\, MSNBC\, and more. She is often quoted in publications\, such as the New York Times\, the Washington Post\, Cosmopolitan and Psychology Today. \nJanine’s corporate clients include top companies in the Fortune 500. We invited Janine to be with us today because We asked Janine to join us today to expand our knowledge on leadership and body language. \nFUN FACT: In the mid 90s while Janine worked as a Public Information Officer for ATF in NYC\, in the World Trade Center\, she did stand-up comedy at night. She even opened for Robin Williams\, Chris Rock\, and Ray Romano at Stand-up New York Comedy Club. \nTopics:\nYou Say More Than You Think – Based on her New York Times Best seller\nNew Body Language to Enhance Leadership\nInnovative Thinking\nInterviewing\nThank you to our SPONSORS!\nThank you to our GOLD SPONSOR\n \nThank you to our SILVER SPONSOR\n \nThank you Purina for sponsoring our Comedian and Happy Hour\n \nThank you to our sponsors\n \n 
URL:https://vmcc-ct.org/events/janine-driver/
LOCATION:Mohegan Sun\, 1 Mohegan Sun Boulevard\, Uncasville\, CT\, 06382\, United States
CATEGORIES:Continuing Education,Networking
ATTACH;FMTTYPE=image/jpeg:https://vmcc-ct.org/wp-content/uploads/2025/02/JanineDriver-headshot-2023.jpg
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DTSTART;TZID=America/New_York:20260211T080000
DTEND;TZID=America/New_York:20260211T120000
DTSTAMP:20260206T185106Z
CREATED:20260106T190203Z
LAST-MODIFIED:20260206T185106Z
UID:3863-1770796800-1770811200@vmcc-ct.org
SUMMARY:Communicating Value and Building Your Bench
DESCRIPTION:Venue Information:\nWhen you turn right onto Training Hill Road\, the parking lot will be the first one on your left.  You can park anywhere in that parking lot except for the first two rows that have signs for faculty and staff only.  Chapman Hall will be on your right after you make the turn from Training Hill Road.\nCHAPMAN HALL\nCT State Middlesex Campus Map \n  \n \nJoin us for our Winter Meeting\nFeaturing Anthony Pierlioni\nTopics:\nLet Them Lead – Preparing the Hospital for Success When You Leave \nLeading our team effectively involves giving our team members the autonomy to make decisions and act as leaders\, regardless of their current job role. Participants will discover the power they have to delegate and grow the skills of their team members. Roleplay conversations will help attendees see how things might play out in their hospitals\, as they provide opportunity for the members of their team to take the next steps in their growth. Attendees will leave the session having identified their own bench and/or the steps needed to start building their bench in the future. \nCommunicating Value to Veterinary Clients \nEffectively communicating the value of the care\, services\, and products we provide in veterinary medicine is an ongoing struggle in our field. Attendees of this program will learn skills to effectively communicate value to their clients and will identify their personal struggles with and solutions for communicating value effectively. An emphasis in our conversations is placed on the understanding of the cost of running a veterinary practice. \nSpeaker:\nAnthony Pierlioni\nAnthony’s professional career began in social work\, which provided great value in his later career change to veterinary medicine. He has managed several veterinary practices\, including large specialty and emergency animal hospitals. His most popular book\, Veterinary Leadership Through Fresh Eyes – A Social Worker’s Approach to Veterinary Management\, was published in 2023. Anthony specializes in communication skills and developing and facilitating instructor-led trainings. He travels internationally leading seminars\, facilitating workshops\, and supporting aspiring public speakers and writers in the veterinary and conservation fields. \nThank you for our Sponsors!
URL:https://vmcc-ct.org/events/feb-2026/
LOCATION:CT State Community College\, 100 Training Hill Road\, Middlesex\, CT\, 06457\, United States
CATEGORIES:Continuing Education,Networking
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DTSTART;TZID=America/New_York:20260513T080000
DTEND;TZID=America/New_York:20260513T120000
DTSTAMP:20260430T142345Z
CREATED:20260313T173926Z
LAST-MODIFIED:20260430T142345Z
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SUMMARY:Wendy S. Myers\, CVJ
DESCRIPTION:Wendy S. Myers\, CVJ\nKnown as the “Queen of Scripts\,” Wendy Myers trains\nveterinary teams to communicate with clarity and\nconfidence\, inspiring client trust and better patient care.\nAs founder of Communication Solutions for Veterinarians\,\nshe teaches proven skills through online courses\,\nconferences\, and onsite consulting. Wendy’s experience\nas a partner in a specialty and emergency hospital gives\nher insight into practice challenges. A certified veterinary\njournalist and author of six books\, she writes for Veterinary\nPractice News and dvm360 magazines. Explore Wendy’s\nonline training at CsvetsCourses.com. \nEVERYTHING YOU NEED TO KNOW ABOUT SCHEDULING\nYour schedule is a hot mess. Doctors are double-booked\, clients can’t get appointments right away\, and you’re turning away new clients. \nAppointment requests have skyrocketed due to surges in pet adoptions\, busy summer months\, and increases in sick patients from observant pet owners working from home. It’s causing you stress and costing you lost business. Learn how to use effective scheduling strategies to end the chaos and reclaim control of your appointments. \nLearning Objectives:\n\nAppreciate when to send reminders and what reminders and confirmations should say.\nUnderstand scheduling guidelines for doctor and technician appointments.\nDetermine how to organize appointments for efficient exam flow and how to accommodate seeing sick patients the same day.\nLearn the points system for budgeting the number of daily\nRecognize and stop the chaos with admission and discharge appointments for procedures.\n\nHOW CSRs CAN SAVE 6+ HOURS A DAY\nMost hospitals are dealing with staff shortages and high turnover. Many hospitals are booking 3 to 6 weeks in advance and struggling to see urgent care patients and emergencies. Your client care team is overwhelmed \nand exhausted. You know the problems; this course is going to help you discover the solutions. \nLearning Objectives:\n\nLearn how to shorten call times by streamlining\nRecognize the benefits of text and email templates for common client\nCreate ways to sort and organize\nLearn what online forms your hospital should be using to gather client and patient information.\nStreamline the checkout experience with effective\n\n  \nsponsored by:
URL:https://vmcc-ct.org/events/spring_meeting_2026/
LOCATION:Saint Clements Castle & Marina\, 1931 Portland-Cobalt Rd\, Portland\, CT\, 06480\, United States
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DTSTART;TZID=America/New_York:20260909T080000
DTEND;TZID=America/New_York:20260909T120000
DTSTAMP:20260724T174856Z
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UID:4156-1788940800-1788955200@vmcc-ct.org
SUMMARY:HR101
DESCRIPTION:Join us for our September meeting featuring:\n\n\n\nAnthony LaPolla\n\n\n\n\nPresident & CEO\nEmpower Business Strategies\n\n\n\n\nAnthony LaPolla is the Founder and CEO of Empower Business Strategies\, a national HR advisory firm specializing in veterinary healthcare while also supporting organizations across dental\, healthcare\, and other service-based industries. With more than 20 years of experience in strategic human resources\, organizational leadership\, and mergers and acquisitions\, Anthony serves as a Fractional Chief Human Resources Officer\, partnering with business owners and executive teams to provide executive-level HR leadership that drives growth\, strengthens culture\, and aligns people strategy with business objectives. \nA recognized advisor within the veterinary profession\, Anthony works with privately owned practices\, specialty and emergency hospitals\, and multi-site organizations across the United States. His expertise includes executive coaching\, compensation strategy\, talent acquisition\, organizational design\, compliance\, payroll and HR technology\, and post-acquisition integration. By becoming an embedded member of each leadership team\, he helps organizations navigate growth\, solve complex workforce challenges\, and build scalable HR infrastructures that support long-term success. \nAnthony is passionate about changing the way organizations view Human Resources. He believes HR should be a strategic driver of business performance-not simply a compliance function. Through executive advising\, speaking engagements\, and industry thought leadership\, he continues to champion a modern\, embedded approach to HR that empowers leaders\, strengthens organizations\, and creates workplaces where both people and businesses thrive. \n\n\n  \nTopics:\nHR 101: Essentials Every Practice Manager Should Know\nHandbooks 101: Essentials for Connecticut Veterinary Practices\n  \nThank you to our Sponsors
URL:https://vmcc-ct.org/events/hr101/
LOCATION:Anthony’s Ocean View\, 450 Lighthouse Road\, New Haven\, 06512\, United States
CATEGORIES:Continuing Education,Networking
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DTSTART;TZID=America/New_York:20261104T080000
DTEND;TZID=America/New_York:20261104T150000
DTSTAMP:20260827T140909Z
CREATED:20260827T134536Z
LAST-MODIFIED:20260827T140909Z
UID:4247-1793779200-1793804400@vmcc-ct.org
SUMMARY:Adam Christman\, DVM\, MBA
DESCRIPTION:Adam Christman\, DVM\, MBA\nInternational Speaker\, Content Creator & Media Expert\n\nWebsite: www.dradamchristman.com\nE-mail:  achristman@mjhlifesciences.com\ndocchico@gmail.com \nSocial Media:\nInstagram: adam_christman\nTik Tok: @dr.adamchristman\nFacebook: Adam Christman\nLinkedIn: Adam Christman \n  \nAdam Christman\, DVM\, MBA\, is the chief veterinary officer for dvm360® — an MJH Life Sciences® company — who oversees content strategy and development and is the brand voice and personality for dvm360®’s multimedia channels. As a charismatic leader\, he brings wit\, humor\, and authenticity to animal health care as the host of a new web-based talk show\, dvm360 Live!™\, The Vet Blast Podcast\, continuing education webinars\, and live media broadcasts. Christman also has been in private practice and shelter medicine for 18 years and is currently a member and treasurer of the New Jersey Veterinary Medical Association. He received his DVM degree from Iowa State University’s College of Veterinary Medicine in Ames\, Iowa\, and his MBA from Aspen University in Denver\, Colorado. \nChristman is a national thought leader\, speaker\, and author on practice management\, social media\, and rehabilitation\, and coauthored\, “Honey\, Have You Squeezed the Dachshund? A Pet Owner’s Guide for Owners Who Are Terrified of IVDD”—a book on dogs with disabilities. He has been featured in multiple publications and appeared on various multimedia shows throughout the United States\, sharing his expertise and passion on all things veterinary medicine. \nAs an avid social media influencer for animal health care\, he has over 800\,000 followers on TikTok and 53\,000 followers on Instagram. He loves to engage with fellow pet parents and veterinary professionals across social media. Christman is an advocate of Pride VMC and Pawsibilities. He is also the proud dog dad to 4 dachshunds and believes no one should be deprived of the incredible human-animal bond. \nTopics and itinerary: \n9am– \nAdvancing the Client Experience: The 10-Secret Hack Guide to Service SuccYASSS! \nProgram Description:\nJoin us for a fun\, lively and insightful journey into the world of customer service like you’ve never seen before! In this 60-minute session\, we will unveil the 10 ingenious hacks that turn everyday interactions into delightful “wow” moments for your clients. Get ready to transform your team’s approach to service and elevate your veterinary practice’s client experience game to a whole new level! Take them from saying no to YAS! \nLearning Objectives:\nBy the end of this session\, participants will be able to: \n\nDifferentiate between average and exceptional client service touchpoints in veterinary practice.\nImplement 10 client service “hacks” to enhance client satisfaction and loyalty.\nDevelop proactive strategies to anticipate client needs and resolve concerns efficiently.\nIncorporate empathy\, personalization\, and consistency into client interactions.\nMeasure the impact of enhanced service delivery on client retention and practice growth.\n\n10am– \nBuilding a Winning Culture (Keynote\, PSI Conference\, 2025) \nProgram Description: This isn’t your average talk. This high-impact keynote challenges leaders to stop blaming disengagement and start owning the environment they create. In a profession strained by burnout\, staffing shortages\, and emotional fatigue\, this session reframes culture as the single most powerful driver of performance\, retention\, and trust. Attendees will learn how to move from transactional workplaces to purpose-driven teams where people choose to give more because they feel valued\, supported\, and seen. Through real-world insights and practical strategies\, this keynote breaks down how flexibility\, psychological safety\, and connection fuel teams that don’t just show up. They in fact\, step up. This isn’t about asking people to do more; it’s about building a culture so strong they want to. \nLearning Objectives:\nBy the end of this session\, participants will be able to: \n\nIdentify how workplace culture drives performance\, retention\, and trust in veterinary teams.\nDistinguish transactional workplaces from purpose-driven\, people-first teams.\nApply strategies built on flexibility\, psychological safety\, and connection to strengthen engagement.\nDevelop an actionable plan to shift team culture so people choose to give more.\n\n11am– \nLaughter IS The Best Medicine in the Veterinary Profession! \nTrack: Wellness \nProgram Description:  Be prepared to laugh\, friends! How can you laugh in vet med when things can be so serious?  Of course there is a time and place for everything but learn the science behind laughing. Learn great tips and tricks to make your huddles\, meetings and interactions with your staff fun memorable ones.  We then will discuss the importance of changing your mindset to change your behavior.  Attendees may not be sitting in their seats! Get ready for some fun! \nObjectives: \n\nTo learn the latest research on laughter\nKnow why laughing is important to veterinary mental health\nAppreciate breathing exercises and meditation\nEngage in hospital meeting conversations to make them more fun\nChange the mindset behavior to better an individual’s work experience\nKnow the importance of movement for mental and physical health\n\n12pm-1pm Lunch break \n1pm- 2 hour includes workshop \nBe Our Guest!  Implementing the Magic of Customer Service into Practice! (Keynote\, Canbe 1 hour\, 2 hour workshop or 5 hour in clinic workshop) \nTrack: Practice Management Workshop (one hour or two hours. Can be a workshop) \nProgram Description: Be our guest! Be our guest!  Put vet service to the test! Learn how Disney consistently meets and exceeds guest expectations and how this translates over into every veterinary practice. Learn from the Disney fanatic who did his MBA research in the Disney experience.  This session is fun\, interactive with plenty of action items that you will easily be able to implement into practice tomorrow.  Laugh\, learn and have fun.  And yes\, you will be earning your Mickey ears! \nObjectives: \n\nAscertain exceptional customer service\, the disney way\nComprehend the 4 key pillars of Disney’s strategy for success model\nIdentify crossover similarities between both service industries\nUnderstand the 4 key elements to the customer compass\nImplement changes in practice to make internal and external customer service consistently spectacular
URL:https://vmcc-ct.org/events/adam-christman-dvm-mba/
LOCATION:Bill Millers Castle\, 834 E Main St\, Branford\, CT\, 06405\, United States
CATEGORIES:Continuing Education,Networking
ATTACH;FMTTYPE=image/jpeg:https://vmcc-ct.org/wp-content/uploads/2026/08/A_Christman.jpg
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