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SUMMARY:Wendy S. Myers\, CVJ
DESCRIPTION:Wendy S. Myers\, CVJ\nKnown as the “Queen of Scripts\,” Wendy Myers trains\nveterinary teams to communicate with clarity and\nconfidence\, inspiring client trust and better patient care.\nAs founder of Communication Solutions for Veterinarians\,\nshe teaches proven skills through online courses\,\nconferences\, and onsite consulting. Wendy’s experience\nas a partner in a specialty and emergency hospital gives\nher insight into practice challenges. A certified veterinary\njournalist and author of six books\, she writes for Veterinary\nPractice News and dvm360 magazines. Explore Wendy’s\nonline training at CsvetsCourses.com. \nEVERYTHING YOU NEED TO KNOW ABOUT SCHEDULING\nYour schedule is a hot mess. Doctors are double-booked\, clients can’t get appointments right away\, and you’re turning away new clients. \nAppointment requests have skyrocketed due to surges in pet adoptions\, busy summer months\, and increases in sick patients from observant pet owners working from home. It’s causing you stress and costing you lost business. Learn how to use effective scheduling strategies to end the chaos and reclaim control of your appointments. \nLearning Objectives:\n\nAppreciate when to send reminders and what reminders and confirmations should say.\nUnderstand scheduling guidelines for doctor and technician appointments.\nDetermine how to organize appointments for efficient exam flow and how to accommodate seeing sick patients the same day.\nLearn the points system for budgeting the number of daily\nRecognize and stop the chaos with admission and discharge appointments for procedures.\n\nHOW CSRs CAN SAVE 6+ HOURS A DAY\nMost hospitals are dealing with staff shortages and high turnover. Many hospitals are booking 3 to 6 weeks in advance and struggling to see urgent care patients and emergencies. Your client care team is overwhelmed \nand exhausted. You know the problems; this course is going to help you discover the solutions. \nLearning Objectives:\n\nLearn how to shorten call times by streamlining\nRecognize the benefits of text and email templates for common client\nCreate ways to sort and organize\nLearn what online forms your hospital should be using to gather client and patient information.\nStreamline the checkout experience with effective\n\n  \nsponsored by:
URL:https://vmcc-ct.org/events/spring_meeting_2026/
LOCATION:Saint Clements Castle & Marina\, 1931 Portland-Cobalt Rd\, Portland\, CT\, 06480\, United States
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SUMMARY:HR101
DESCRIPTION:Join us for our September meeting featuring:\n\n\n\nAnthony LaPolla\n\n\n\n\nPresident & CEO\nEmpower Business Strategies\n\n\n\n\nAnthony LaPolla is the Founder and CEO of Empower Business Strategies\, a national HR advisory firm specializing in veterinary healthcare while also supporting organizations across dental\, healthcare\, and other service-based industries. With more than 20 years of experience in strategic human resources\, organizational leadership\, and mergers and acquisitions\, Anthony serves as a Fractional Chief Human Resources Officer\, partnering with business owners and executive teams to provide executive-level HR leadership that drives growth\, strengthens culture\, and aligns people strategy with business objectives. \nA recognized advisor within the veterinary profession\, Anthony works with privately owned practices\, specialty and emergency hospitals\, and multi-site organizations across the United States. His expertise includes executive coaching\, compensation strategy\, talent acquisition\, organizational design\, compliance\, payroll and HR technology\, and post-acquisition integration. By becoming an embedded member of each leadership team\, he helps organizations navigate growth\, solve complex workforce challenges\, and build scalable HR infrastructures that support long-term success. \nAnthony is passionate about changing the way organizations view Human Resources. He believes HR should be a strategic driver of business performance-not simply a compliance function. Through executive advising\, speaking engagements\, and industry thought leadership\, he continues to champion a modern\, embedded approach to HR that empowers leaders\, strengthens organizations\, and creates workplaces where both people and businesses thrive. \n\n\n  \nTopics:\nHR 101: Essentials Every Practice Manager Should Know\nHandbooks 101: Essentials for Connecticut Veterinary Practices\n  \nThank you to our Sponsors
URL:https://vmcc-ct.org/events/hr101/
LOCATION:Anthony’s Ocean View\, 450 Lighthouse Road\, New Haven\, 06512\, United States
CATEGORIES:Continuing Education,Networking
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