Adam Christman, DVM, MBA

Adam Christman, DVM, MBA
International Speaker, Content Creator & Media Expert

Website: www.dradamchristman.com
E-mail:  achristman@mjhlifesciences.com
docchico@gmail.com

Social Media:
Instagram: adam_christman
Tik Tok: @dr.adamchristman
Facebook: Adam Christman
LinkedIn: Adam Christman

Adam Christman, DVM, MBA, is the chief veterinary officer for dvm360® — an MJH Life Sciences® company — who oversees content strategy and development and is the brand voice and personality for dvm360®’s multimedia channels. As a charismatic leader, he brings wit, humor, and authenticity to animal health care as the host of a new web-based talk show, dvm360 Live!™, The Vet Blast Podcast, continuing education webinars, and live media broadcasts. Christman also has been in private practice and shelter medicine for 18 years and is currently a member and treasurer of the New Jersey Veterinary Medical Association. He received his DVM degree from Iowa State University’s College of Veterinary Medicine in Ames, Iowa, and his MBA from Aspen University in Denver, Colorado.

Christman is a national thought leader, speaker, and author on practice management, social media, and rehabilitation, and coauthored, “Honey, Have You Squeezed the Dachshund? A Pet Owner’s Guide for Owners Who Are Terrified of IVDD”—a book on dogs with disabilities. He has been featured in multiple publications and appeared on various multimedia shows throughout the United States, sharing his expertise and passion on all things veterinary medicine.

As an avid social media influencer for animal health care, he has over 800,000 followers on TikTok and 53,000 followers on Instagram. He loves to engage with fellow pet parents and veterinary professionals across social media. Christman is an advocate of Pride VMC and Pawsibilities. He is also the proud dog dad to 4 dachshunds and believes no one should be deprived of the incredible human-animal bond.

Topics and itinerary: 

9am–

Advancing the Client Experience: The 10-Secret Hack Guide to Service SuccYASSS!

Program Description:
Join us for a fun, lively and insightful journey into the world of customer service like you’ve never seen before! In this 60-minute session, we will unveil the 10 ingenious hacks that turn everyday interactions into delightful “wow” moments for your clients. Get ready to transform your team’s approach to service and elevate your veterinary practice’s client experience game to a whole new level! Take them from saying no to YAS!

Learning Objectives:
By the end of this session, participants will be able to:

1. Differentiate between average and exceptional client service touchpoints in veterinary practice.
2. Implement 10 client service “hacks” to enhance client satisfaction and loyalty.
3. Develop proactive strategies to anticipate client needs and resolve concerns efficiently.
4. Incorporate empathy, personalization, and consistency into client interactions.
5. Measure the impact of enhanced service delivery on client retention and practice growth.

10am–

Building a Winning Culture (Keynote, PSI Conference, 2025)

Program Description: This isn’t your average talk. This high-impact keynote challenges leaders to stop blaming disengagement and start owning the environment they create. In a profession strained by burnout, staffing shortages, and emotional fatigue, this session reframes culture as the single most powerful driver of performance, retention, and trust. Attendees will learn how to move from transactional workplaces to purpose-driven teams where people choose to give more because they feel valued, supported, and seen. Through real-world insights and practical strategies, this keynote breaks down how flexibility, psychological safety, and connection fuel teams that don’t just show up. They in fact, step up. This isn’t about asking people to do more; it’s about building a culture so strong they want to.

Learning Objectives:
By the end of this session, participants will be able to:

1. Identify how workplace culture drives performance, retention, and trust in veterinary teams.
2. Distinguish transactional workplaces from purpose-driven, people-first teams.
3. Apply strategies built on flexibility, psychological safety, and connection to strengthen engagement.
4. Develop an actionable plan to shift team culture so people choose to give more.

11am–

Laughter IS The Best Medicine in the Veterinary Profession!

Track: Wellness

Program Description:  Be prepared to laugh, friends! How can you laugh in vet med when things can be so serious?  Of course there is a time and place for everything but learn the science behind laughing. Learn great tips and tricks to make your huddles, meetings and interactions with your staff fun memorable ones.  We then will discuss the importance of changing your mindset to change your behavior.  Attendees may not be sitting in their seats! Get ready for some fun!

Objectives:

29. To learn the latest research on laughter
30. Know why laughing is important to veterinary mental health
31. Appreciate breathing exercises and meditation
32. Engage in hospital meeting conversations to make them more fun
33. Change the mindset behavior to better an individual’s work experience
34. Know the importance of movement for mental and physical health

12pm-1pm Lunch break

1pm- 2 hour includes workshop

Be Our Guest!  Implementing the Magic of Customer Service into Practice! (Keynote, Canbe 1 hour, 2 hour workshop or 5 hour in clinic workshop)

Track: Practice Management Workshop (one hour or two hours. Can be a workshop)

Program Description: Be our guest! Be our guest!  Put vet service to the test! Learn how Disney consistently meets and exceeds guest expectations and how this translates over into every veterinary practice. Learn from the Disney fanatic who did his MBA research in the Disney experience.  This session is fun, interactive with plenty of action items that you will easily be able to implement into practice tomorrow.  Laugh, learn and have fun.  And yes, you will be earning your Mickey ears!

Objectives:

5. Ascertain exceptional customer service, the disney way
6. Comprehend the 4 key pillars of Disney’s strategy for success model
7. Identify crossover similarities between both service industries
8. Understand the 4 key elements to the customer compass
9. Implement changes in practice to make internal and external customer service consistently spectacular