True Stories in Veterinary Practice: This session will discuss common (and hopefully some not so common) scenarios that come up in veterinary practice. We will talk through the different ways to address each scenario and share ideas from our own practices that work. Topics include client complaints, staff issues, and ethical conundrum
Workplace Culture: Go from Surviving to Thriving: If you are unsure about what behaviors and/or actions constitute a hostile work environment, or have employees complaining about a supervisor’s behavior, or your management radar tells you that there are other employee activities/undercurrents that could result in a liability for the practice, then you should be proactively managing the risks associated with workplace harassment and discrimination to include providing harassment/discrimination prevention training to all employees. Now is the time to better understand the laws and requirements in order to get sharp-eyed in spotting and stamping out potential harassment and discrimination before it clouds the workplace.
Successfully Managing Conflict in Your Veterinary Practice: The reality is, you probably spend all day long with your co-workers, almost every single day of the week—and so, it isn’t reasonable to expect that no conflict will ever exist at your practice. It is reasonable, though, as well as desirable, to create a healthy working environment, one where conflicts that arise are managed in a functional way, a way that allows your practice to flourish. Plus, from a practical standpoint, if you’re in a supervisory position, managing conflict is simply part of your job
