Wendy Myers

Known as the “Queen of Scripts,” Wendy Myers trains
veterinary teams to communicate with clarity and
confidence, inspiring client trust and better patient care.
As founder of Communication Solutions for Veterinarians,
she teaches proven skills through online courses,
conferences, and onsite consulting. Wendy’s experience
as a partner in a specialty and emergency hospital gives
her insight into practice challenges. A certified veterinary
journalist and author of six books, she writes for Veterinary
Practice News and dvm360 magazines. Explore Wendy’s
online training at CsvetsCourses.com.

EVERYTHING YOU NEED TO KNOW ABOUT SCHEDULING

Your schedule is a hot mess. Doctors are double-booked, clients can’t get appointments right away, and you’re turning away new clients.

Appointment requests have skyrocketed due to surges in pet adoptions, busy summer months, and increases in sick patients from observant pet owners working from home. It’s causing you stress and costing you lost business. Learn how to use effective scheduling strategies to end the chaos and reclaim control of your appointments.

Learning Objectives:

1. Appreciate when to send reminders and what reminders and confirmations should say.
2. Understand scheduling guidelines for doctor and technician appointments.
3. Determine how to organize appointments for efficient exam flow and how to accommodate seeing sick patients the same day.
4. Learn the points system for budgeting the number of daily
5. Recognize and stop the chaos with admission and discharge appointments for procedures.

HOW CSRs CAN SAVE 6+ HOURS A DAY

Most hospitals are dealing with staff shortages and high turnover. Many hospitals are booking 3 to 6 weeks in advance and struggling to see urgent care patients and emergencies. Your client care team is overwhelmed

and exhausted. You know the problems; this course is going to help you discover the solutions.

Learning Objectives:

1. Learn how to shorten call times by streamlining
2. Recognize the benefits of text and email templates for common client
3. Create ways to sort and organize
4. Learn what online forms your hospital should be using to gather client and patient information.
5. Streamline the checkout experience with effective

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